Types

SmartPay supports Two Factor Authentication (2FA) for additional security.

1. Via Smartphone, using Google Authenticator.
2. Via SMS.

For info on how to get Google Authenticator, click the link here: Get Google Authenticator

⚠️ SMS messages are chargeable at the standard rate.

Administrators

1. In Settings, ensure that Two Factor Authentication is set to either Optional or Required.
2. Ensure that one of the types - Smartphone or SMS - is selected.

Users

1. Click the 'Security' link in the menu bar. (If 2FA is 'Required' you will be pushed here after login.)
2. Under 'Two Factor Authentication' select 'Set Up/ Change'.
3. Follow the on-screen steps to set up Two Factor Authentication.

Resetting 2FA

If your change your phone or need to re-install Google Authenticator, an administrator can reset your profile by going into your User screen and setting Two Factor Authentication to 'Off'.